At Luvana, we aim to deliver your orders quickly, safely, and with the utmost care. Please review our shipping terms below:
Processing Time
All orders are processed within one to two business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Time
Domestic orders (Egypt): Delivery typically takes 2 to 5 business days depending on your location.
International orders: Delivery time is estimated to be 7 to 14 business days via reliable shipping companies.
Shipping Fees
Shipping fees are calculated at checkout based on your location and the weight of your order. We may occasionally offer free shipping offers.
Address Accuracy
Please ensure that all shipping information is entered correctly. Luvana is not responsible for delayed or lost packages due to incorrect or incomplete addresses.
Damaged or Lost Packages
In the rare event that your order is damaged or lost in transit, please contact us within 48 hours of receiving the shipment (or the expected delivery date). We will work with the shipping company to resolve the issue immediately.
Shipping Restrictions
Some products may not be available for international shipping due to local import regulations or restrictions on liquid products.
Returns
Shipping fees are non-refundable.